Customer Service Representative (Mexicali)

Customer Service Representative (Mexicali)

14 ago
|
Lmi Aerospace
|
Mexicali

14 ago

Lmi Aerospace

Mexicali

Descripción y detalle de las actividades
- Download/Extract & Analyze customer Discrete & Min-Max demand from their portal/tool.
- Develop plan to best support/fulfill customer Discrete and Min Max demand.
- Set and monitor priority for OSP jobs and/or shipments.
- Update horse blanket/LOB, customer portal (s).
- Communicate with customer in timely fashion.
- Lead War Room (Stand Up Meetings) for assigned accounts.
- Set and manage PRIORITY when planning and communicating Customer CRITICAL parts internally.
- Run, analyze and take action on different reporting.
- Analyze information in Dispatch-Status on open jobs, jobs not moving, CS42 scan, etc.
- Review of makes nor released by Production Control.
- Review new adds/changes to delivery schedule and drive actions from Purchase Order Change Report (POC).
- Review demand coverage/shortages and address with the appropriate owners - Follow up on customer returns.
- Review and take action on Exception Report from Corporate Demand Team.




- Demand alignment check - Customer Portal vs. AS400.
- Analyze customer mid and long-term demand profile.
- Analyze, quote and respond to Contracts on short flow and pull-in requests from Customers.
- Response to management on any KPI/Past Due a/o projected past due inquiries.
- Create, follow & close NMD for customer related issues (tool obsolescence, requirements changed after job release, etc.
Experiência y requisitos
- English 90% Professional degree Minimum 2 years' related experience on Production Control role.
Aerospace (desirable)
**Número de vacantes** 1
**Área** Materiales
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- L - V 6:30 - 4:10
**Estudios** Carrera con título cualificado
**Inglés**Hablado: 90%, Escrito: 90%
**Disponibilidad p.
viajar** No

📌 Customer Service Representative (Mexicali)
🏢 Lmi Aerospace
📍 Mexicali

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