Johnson Controls is a general leader in thermal management, mission‐critical building systems, energy efficiency and decarbonization, helping customers use energy more productively, reduce carbon emissions and operate with precision and resilience in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?
Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)Credit notes / invoices processingBackorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and ForwarderMaintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call‐off ordersHandling non‐conformities and complaintsIssue internal complaints and RMA if required (Salesforce / Lawson)Send customer receipt confirmation of complaintFollow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalates/involve account managerAction on solution and corrective actionsSAP and Salesforce credit‐note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow‐up on pending basic quotesCustomer careHandle customer questions effectively and in a service‐oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up‐to‐dateWhat are we looking for?
Bachelor's degree in business, international relations or related.Minimum 1 year of experience working as a CSR (from a manufacturing company is a plus)Proficiency in English language is a must due to the global nature of the role.Customer‐oriented with a focus on detailsPC skills / MS OfficeProblem‐solvingSense of urgencyWhat do we offer?
Comprehensive benefits packageOpportunities for professional growth and developmentSupportive and inclusive work environmentCommitment to work‐life balance and employee well‐beingEngagement in meaningful projects that make a differenceJohnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‐discrimination.
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📌 Csr Security Intrusion (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García