At A. Stucki Company, we're all about innovation, engineering excellence, and keeping the rail industry on track—literally!
Founded in ****, we've evolved into a powerhouse of businesses delivering cutting‐edge parts and services for rail systems worldwide.
From dynamic control products and brake system components to springs, bearings, and track infrastructure, we've got rail covered.
But we don't stop there—our services include remanufacturing, repair, and more.
Over a century strong, we're redefining what it means to move the world forward, one railcar at a time.What sets us apart?
Global Impact: Be part of a team that's making waves on a integral scale.
Your work at A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.Collaborative Culture: We value teamwork and collaboration.
Our open‐door policy ensures that your ideas are not only heard but valued.
Together, we build the future.Continuous Learning: Embrace a culture of continuous improvement.
At A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.Diversity and Inclusion: We celebrate differences and believe in the strength of diversity.
Join a workplace that encourages individuality and values the unique perspectives each team member brings.We are seeking a proactive and detail‐oriented Customer Service & Operations Planner to support daily operations while delivering excellent customer experiences.
This role bridges customer service and operational planning, ensuring customer needs are met efficiently through accurate scheduling, coordination, and communication across internal teams.Key ResponsibilitiesCustomer ServiceServe as a primary point of contact for customers, handling inquiries, orders, and service requestsProvide timely and professional responses via phone, email, or system platformsResolve customer issues by coordinating with operations, logistics,



and other departmentsMaintain accurate customer records and service documentationProactively communicate updates, delays, or changes to customersOperations PlanningPlan and schedule daily/weekly operational activities based on demand and capacityCoordinate resources (staff, materials, equipment, or services) to meet operational targetsMonitor service levels, workloads, and timelines to ensure on‐time deliveryIdentify potential operational issues and propose solutions before they impact customersSupport continuous improvement initiatives to enhance efficiency and customer satisfactionCoordination & ReportingAct as a liaison between customers, operations, and internal teamsPrepare reports on service performance, planning accuracy, and customer feedbackTrack KPIs such as response time, service levels, and fulfillment accuracySkills/Experience RequirementsDiploma or Bachelor's degree in Business, Operations, Supply Chain, or a related field (preferred).7+ years of experience in manufacturing, with strong exposure to customer service, planning, or supply chain.Must be conversational with English and able to communicate effectively in meetings, presentations, and cross‐functional discussions.Proven experience in production planning, demand planning, or S&OP; within a manufacturing environment.Previous experience in customer service, operations planning, or coordination roles.Strong organizational and planning skills with attention to detail.Excellent communication and problem‐solving abilities.Ability to manage multiple priorities in a fast‐paced environment.Proficiency in MS Office, ERP/CRM systems (SAP & Salesforce preferred), or planning tools.Customer‐focused mindsetAnalytical and structured thinkingTime management and prioritizationTeam collaborationAdaptability and resilienceGenerous year‐end bonus (Aguinaldo).
All statutory holidays observed.Full social security coverage (IMSS & INFONAVIT).
Employer‐supported savings fund.Complimentary major and minor medical insurance.Monthly food vouchers.Family support benefits, including birth and funeral assistance.
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📌 Customer Service & Operations Planner (Monterrey)
🏢 A. Stucki
📍 Monterrey