Job SummaryWe are seeking a Customer Service Administrator to support end-to-end order management operations, ensuring accurate order processing, inventory availability, timely reporting, and effective communication with internal and external stakeholders.The role works closely with Category Teams, Planners, Distribution Centers, and Customer Operations to execute standard and urgent orders, manage replenishment activities, monitor order flow, and proactively resolve issues impacting fulfillment and delivery timelines.This position plays a key role in maintaining service level performance, operational efficiency, and customer satisfaction through accurate data management and proactive follow-ups.Key ResponsibilitiesManage end-to-end order processing and lifecycle trackingReview committed inventory and ensure accurate order allocationPlace replenishment, refill, and priority orders as neededMonitor order status, backlog, and ETA updatesHandle returns, damages,



and order discrepancy processesCoordinate with internal teams to resolve order blocks or allocation issuesMaintain accurate operational reports and dashboardsRequired Experience2–3 years of experience in Customer Service, Order Management, or Supply Chain OperationsTechnical SkillsStrong understanding of Order Management processesKnowledge of Inventory Management and basic Supply Chain conceptsAdvanced proficiency in Microsoft Excel (reporting, tracking, data validation)Excellent written and verbal communication skills (English required)High attention to detail and ability to manage multiple tasks simultaneouslyAbility to work effectively in cross-functional and structured environmentsEducationBachelor's degree or equivalent combination of education and relevant experience#J-*****-Ljbffr

📌 Customer Service Administrator (Jalisco)
🏢 E-Solutions
📍 Jalisco