IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia.
We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions.Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and preserving our organizational culture that is centred around our purpose.At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.The roleReporting to the Credit Risk Manager (with a functional reporting line to the Regional Collections Manager), the Collections Team Leader will lead and develop a team of Collections Specialists to deliver agreed collections outcomes.
The role is responsible for the operational end-to-end management and control of the Collections process, covering Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD).
Debt sale processes are excluded from this role's responsibility.The responsibilitiesOwn and manage the end-to-end Collections process, including Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD), ensuring effective daily operation, task allocation and delivery against agreed collections targets such as POT, regularisation, roll rates, flow-forward and cash collected.Maintain and monitor collections procedures, controls, policies and manuals, ensuring compliance, customer treatment standards, accurate records, audit readiness and timely corrective actions where control gaps or risks are identified.Prepare, review and present daily and weekly collections reports for the team, including contact rates,



productivity, quality, customer outcomes and portfolio trends; analyse results, identify issues and initiate data-driven process, system or strategy improvements where required.Lead, coach and develop Collections Specialists through training, mentoring, quality reviews, one-to-one meetings, performance management, knowledge sharing and implementation of motivational or incentive schemes to improve team engagement and performance.Ensure customers experiencing payment difficulties are handled with sensitivity and tact, acting as an escalation point for complex cases and supporting day-to-day collections activity where needed, including dialler activity, manual calls and payment arrangements.Manage team capacity, attendance, coverage and FTE/budget inputs to ensure business continuity and efficient delivery of monthly targets.Manage relationships and documentation requirements with external collections partners, outsourced reminder partners and system providers, and support new collections projects from testing through implementation and execution.Perform other duties within the scope and responsibilities of the role, as directed by the Regional Collections Manager or Operations Manager.QualificationsAccreditation or certification in a Finance-related areaFinancial Services diploma/Finance degree (highly desirable)Fluent English (Business-level proficiency)KnowledgeA sound understanding of debt collection and associated legal obligationsAn understanding of the Bankruptcy Act; The National Consumer Credit Code (NCCP),



The Debt Collection Guidelines; The Privacy Act and TheCode of Banking PracticeSkills:Superb phone mannersBe self-motivated and commercially mindedHigh attention to detailBe methodical in your approachBe results focusedHave high personal energy and enjoy a lively environmentDemonstrated ability to show active listening, effective questioning to build rapport and ongoing relationshipsEmploy a professional but firm negotiation styleProactive and performance-driven natureIndependent problem-solving abilities and positive attitudeAbility to display a versátil approach to problem-solving issues whilst working within an established credit frameworkAbility to work within an ambiguous environment and assist to create appropriate structure and processesExperience3+ years' experience in a debt recovery roleManagement/leadership experienceA good understanding of how to talk to get the most out of customersKnowledge of phone systemsPrior knowledge of working with Salesforce is encouragedPeople management experienceMust live in Mexico City or metropolitan area like Estado de México.What we can offer youAttractive SalaryBonusesAdditional benefitsWork with the best team in a startup environment.Hybrid working model.Night shift: from Sunday to Thursday // 5pm to 1am with a 1 hr lunch timeUber ride home after your shift included as a benefit.Work Leave Permissions additional to the law.Work Life Balance Program with different initiatives.Medical Attention and Psychological.Self-care daysAdditional benefitsIPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace.
We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.All employment will be based on merit, competence, performance, and business needs.
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📌 Collections Team Leader – Australian Market (Based In Mexico | Night Shift) (Xico)
🏢 Ipfdigital
📍 Xico