OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
PositionCustomer Support Operations Supervisor
IndustryLogistic Company
Working ScheduleMonday to Friday
SalaryPhp25,000-Php35,000
BenefitsHMO
13th Month Pay
RequirementsBachelor's degree holder
With at least 3-5 years of experience as Customer Support Supervisor
Can attend face to face interview
Can start as soon as possible
Job ResponsibilitiesManages daily back-office customer service operations, addressing client inquiries through email and phone
Ensures responses to customer requests are timely, accurate, and professional
Provides coaching, training, and support to customer service staff to enhance performance and service quality




Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
Serves as the main point of contact for escalated back-office customer issues
Recruitment ProcessInitial Interview
Final Interview
Job Offer
Working LocationLaguna Technopark Gate 1, City of Santa Rosa.
City of Santa Rosa, Laguna, Philippines
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