Restaurant365 is a Saa S company disrupting the restaurant industry!
Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants.
Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills.
We're constantly evolving and improving to make sure we are and always will be "Best in Class"... and we want that for you too!
The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
This role carries operational authority over renewal forecast accuracy and renewal process compliance.
This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office).
As the position supports operations, team members may be required to work on certain Mexico holidays based on business and operational needs.How you'll add value:Renewal Governance & Forecast OwnershipOwn aggregate renewal forecast accuracy (target ±3–5%)Lead weekly renewal forecast callsAudit CPQ Renewal Opportunities for hygiene and completenessEnsure 120-day trigger complianceEscalate forecast risks to VP, Customer Success and Sales LeadershipContraction & Revenue Risk OversightEnsure all negative ARR renewals have:Customer Success Manager (CSM)



acknowledgmentDocumented rationaleLeadership visibility if above thresholdMonitor contraction trends by segmentIdentify systemic churn driversDST Automation LeadershipOwn scaled renewal automation strategyOptimize renewal workflow triggersMonitor automation success ratesReduce manual intervention dependencyCross-Functional AlignmentPartner with:VP Customer SuccessSales LeadershipRevenue OperationsFinanceEnsure pricing and concession disciplineImprove renewal cycle timeIdentify growth opportunities for SalesPerformance ManagementManage Renewal SpecialistsSet KPIs and provide coaching and feedback that drives expected outcomes in the following areas:On-time renewal %Forecast accuracyGross Revenue Retention (GRR) contributionReduction in surprise churnCoach Specialists on negotiation process disciplineDrive accountability and continuous process improvementSuccess MetricsRenewal Forecast Accuracy ±3–5%GRR target achievement 95%Reduction in Last-Minute ConcessionsDST Automation Completion RateRenewal Cycle Time ReductionWhat you'll need to be successful in this role:6–10+ years of revenue lifecycle experience with commercial responsibility in Saa S, technology or other recurring revenue businesses.Proven track record of meeting or exceeding renewal and retention targets ( Gross Revenue Retention or Net Revenue Retention).
Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.Experience and track record of building and managing scalable renewal processes, playbooks,



and revenue-impacting workflows.Strong understanding of Saa S metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).
Demonstrated professional proficiency in both verbal and written English to effectively communicate with general customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
Excellent negotiation and cross-functional executive communication skills.Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.Ability to analyze customer usage data and identify churn risks.Experience with automation or AI-enabled tools to optimize processes.Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.Flexibility to support operations, including working on select Mexico public holidays based on business and operational needsStrategic Impact of the Role
The Renewal Manager:Institutionalizes renewal rigorEliminates forecast volatilityCreates executive-level renewal predictabilityEnables CSM scale by removing administrative burdenProtects revenue integrity through governance oversightCompensation for this position is $715,000–$1,325,000 MXN annually ($59,583-$110,417 monthly), depending on experience.
We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.
Benefit options include:Health InsuranceDental InsuranceVision InsuranceLife InsuranceMeal AllowanceMonthly Internet & Electricity StipendMental Health Support ResourcesAnd more!

📌 Manager, Renewals (Xico)
🏢 Restaurant365
📍 Xico