OverviewEnsure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long-term relationships with customers under Rosenberger's culture and values guidelines.
ResponsibilitiesAnswer customer's needs in time.
Provide solutions to the customer's requirements.
Work in an interdisciplinary manner with other departments to solve customer's requirements.
Update information proactively to customer.
Achieve customer service processes.
Maintain accurate records of customer interaction.
Maintain customer's trust through excellent support and problem solving.
Effective communication.
Analytical skills.
Problem solving.
Commitment to customer service excellence.
Interpersonal skills to collaborate with team members.
EDI / Customer's Portals.
Basic principles of environmental and legal compliance.
Knowledge areas3 years Customer service experience
3 years Experience in manufacturing
3 years SAP
2 years DDL Ford (desirable)
Seniority levelExecutive
Employment typeFull-time
Job functionSupply Chain and Strategy/Planning
IndustriesManufacturing and Motor Vehicle Manufacturing

📌 Customer Service (Automotive) (Ciudad Apodaca)
🏢 Rosenberger Mexico
📍 Ciudad Apodaca