The Customer Support Representative's role is to deliver top quality Customer Service to the Company's esteemed customers through email and live chat.
The role also includes operational and back-office functions.
Key Responsibilities:
Handle live chats and email communication in order to provide assistance to customers' enquiries and requests;
Resolve incoming customer queries and complaints to ensure customer satisfaction;
Process all tasks in a timely, accurate and courteous manner;
Complete all related documentation and data entry to high standards and within the set time parameters.
Creatively look for options, possibilities and solutions for customers;
Sell solutions and deliver results to customers;
Ensure that the provision of excellent customer service levels is maintained and exceeded;
Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;
Strive to reach each one's own targets in order to be able to contribute towards the attainment of the Company's own targets and standard levels;
Be responsible to develop and maintain a good knowledge of the Company's products, services and systems;
Be sure to comply with all the company's business processes, policies and legislation requirements;




To handle all client and customer contacts in line with the Company's defined standards whilst keeping customer and company details completely confidential from external and third parties;
The role includes operational and back-office functions, for which training is provided.Requirements:
A good command of the English language (both written and spoken) is a must.
Additional language/s especially Spanish and Portuguese are considered an asset.
Experience in a similar role will be considered an asset.
Ability to work on shift basis, including frequent night and afternoon/evening shifts.Estamos contratando: Customer Support AgentEn nuestra área de Customer Service seguimos creciendo y buscamos a un cualificado apasionado por brindar una experiencia excepcional al cliente.Responsabilidades clave:Atender chats en vivo y correos electrónicos con rapidez, precisión y empatía.
Resolver dudas, solicitudes y quejas, asegurando siempre la satisfacción del cliente.
Gestionar tareas operativas y de back-office con altos estándares de calidad.
Identificar soluciones creativas y ofrecer alternativas que generen valor.
Mantener un conocimiento sólido de nuestros productos, servicios y procesos.
Cumplir con políticas internas, parámetros de calidad y objetivos individuales.Requisitos:Dominio del inglés (escrito y hablado).
Español y portugués son un plus.
Experiencia previa en roles similares es valorada.
Disponibilidad para trabajar en turnos, incluyendo tardes.

📌 Customer Support Representative (Xico)
🏢 TheLotter
📍 Xico