Customer Success & Support Representative — CLEATUS
CLEATUS is an AI-powered government contracting platform helping small businesses find and win federal, state, and local contracts.
We're one of the fastest-growing Gov Tech startups in the US, and we're looking for a Customer Success & Support Representative to join our distributed team.This is a high-impact, customer-facing role at the intersection of support, onboarding, and retention.
You'll be working directly with small business owners navigating the world of government contracting — helping them get set up, get value, and stay.
The right person is energetic, organized, a great communicator, and genuinely motivated to help customers succeed.What You'll DoRun live video demos for prospective customers, delivering our demo script confidently and tailoring it to each customer's businessLead onboarding and success calls to help new customers get up and running on the platformManage a high volume of customer interactions dailyRespond promptly and professionally to inbound customer inquiries via Intercom and emailManage your own calendar and coordinate scheduling via CalendlyTrack and escalation bugs, feature requests, and platform issues to the technical team with clear documentationUse AI tools — including Claude — as part of your daily workflow for drafting outreach, summarizing calls,



and keeping communication sharpBuild a deep working knowledge of CLEATUS, our customers, and the government contracting spaceWhat We're Looking ForExcellent spoken and written English — this is a US-facing customer role and communication quality is everythingPrior experience in customer success, sales, or support — Saa S or startup environment strongly preferredComfortable and confident on video calls; camera-on is the defaultEnergetic, self-motivated, and accountable — you don't wait to be told what to doHighly organized with the ability to manage a busy schedule, multiple accounts, and competing prioritiesComfortable using AI tools in day-to-day work; our team actively uses Claude for drafting, outreach, and customer communicationsFamiliarity with tools like Intercom, Attio, Circleback, Calendly, Slack, and Google CalendarWillingness to work US Eastern Time hours (9am–5pm ET coverage required)Bonus PointsBackground in government contracting, procurement, or B2 B salesWhat We OfferA front-row seat at one of the fastest-growing Gov Tech startups in the USPerformance bonusesA fast-moving, supportive team that celebrates wins loudly and solves problems togetherReal room to grow — into senior CS, sales, or account management over time

📌 Customer Success Specialist (Xico)
🏢 CLEATUS AI
📍 Xico