Duties
Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
Oversee and validate the delivery and quality of provided training
Track the effectiveness of training interventions through multiple assessment tools
Work with all team members to improve sales systems to achieve a positive customer experience
Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
Help create a culture of learning where individuals manage their own development, competence, and performance
Candidate profile
3+ years of experience working in a customer service, training or sales capacity
Expertise in training within your peer group
Experience in high-volume calling
Experience working with Salesforce.com or similar CRM
Technical skills in MS Office




Experience prioritizing concurrent projects and demonstrating project management skills
Experience demonstrating multiple strategies, platforms, and skills to varied audience
Willingness to work from home
Internal Career Path Policies
The game-changers must have the approval of his or her immediate supervisor to apply for the call.
Required tenure: 6 months.
Required performance:
KPIs or goals on target for the business unit to which they belong in the last
3-month period (not average).
Must not have active disciplinary actions.
The game-changer may participate in only one process at a time.
Comply with the learning paths of the Corporate University.
Must remain at least 6 months in the position to which he/she was recently promoted,
to be able to apply for another call.
If you were evaluated by the PC psychologist for a vacancy and you were not selected,
you must wait at least 2 months to reapply for that same position from which you did not pass
The process is performed and/or outside working hours,
which means that the game-changer should be available in his free time in case we require it.
Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

📌 Specialist, Sales Trainer - Bilingual (Xico)
🏢 Empresa líder
📍 Xico