We are looking for a
Customer Service Representative
to join our dynamic call center team!
In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently.
If you have excellent communication skills and enjoy helping people, we'd love to hear from you!
Responsibilities:
Handle inbound/outbound customer calls with professionalism and empathy
Provide accurate information and solutions to customer inquiries
Resolve complaints and escalate issues when necessary
Document interactions and update customer records in the system
Meet performance metrics, including call quality and response time
Maintain a positive and professional attitude in a fast-paced environment
Qualifications:
Must work onsite
Advanced English level (written and spoken)
Previous customer service or call center experience preferred




Ability to multitask and navigate multiple systems
Problem-solving skills with a customer-first mindset
Comfortable working with call scripts and performance targets
Benefits:
Competitive salary structure
Paid training and career growth opportunities
Food vouchers to support daily expenses
Performance-based incentives
Positive and supportive team environment
Join Support Services Group, where we foster a culture of growth, support, and empowerment.
We value individuals who are dedicated to providing outstanding service while enjoying their work environment.
If you are enthusiastic about sales, customer service, and working in a multicultural setting, we welcome you to apply today.
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📌 Customer Service Representative (Hermosillo)
🏢 Support Services Group
📍 Hermosillo