Role Purpose
This role is responsible for managing or working within a Service Management function in (DBS/Technology), a GB/GF or region.
This involves executing against the the relevant strategy and methodology and enabling adoption of relevant tools and processes.
JOB Activities
This role will carry out some or all of the following activities:
Providing subject matter expertise of the relevant Service Management discipline and associated processes, workflows, interactions and purpose
Responsible for operational delivery against relevant Service Management strategy, goals and targets
Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities
Promote the implementation and adoption of relevant Service Management best practice within Technology
Operate governance procedures relating to the execution and monitoring of controls
Identify, plan, execute and measure process improvements
Develop, implement and continually improve operating procedures
Prepare Managament Information for use at performance and governance forums




Support peers across Service Management to deliver functional goals in line with Technology strategy and priorities
Lead and manage Service Management resource where required, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team
Knowledge & Experience / Qualifications
Computer system engineer
IT manager
Service management
Ingles
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, adaptable working and, opportunities to grow within an inclusive and diverse environment.
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc,
We consider all applications based on merit and suitability to the role.
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📌 Service Management (Xico)
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