the main objective of the material customer service is to provide customer support to a set list of customer accounts. Has three main focus areas:

- maintenance and understanding of customer demands
- managing customer shipments
- managing communication around areas that impact demand and/or shipments

your responsibilities:

- daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policies
- analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- working with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely manner
- developing inventory, production and delivery plans for the customer




- serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
- assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- anticipating customers’ needs in order to ensure maximum customer satisfaction
- ensures ownership and business continuity for account coverage

qualifications, knowledge and skills:

- bachelor’s degree is preferred
- advanced or fluent english – emails and some conference calls in english
- excellent written and spoken communication skills in spanish
- detail oriented with the ability to multi-task and set priorities
- strong desire and ability to serve customers and solve problems
- must be able to work well independently and escalate appropriately
- strong analytical skills including use of excel, including pivot tables, waterfall analysis
- strong knowledge of customer facing eci processes

📌 Customer service (materials) (México)
🏢 Electrical Components International
📍 México