novartis méxico is seeking a program management supervisor to support the day-to-day operations of the nps care navigators team, ensuring kpis and slas are met. You will coach agents, manage escalations, and optimize patient support processes across multiple channels.
the role requires 3+ years in patient services or healthcare, and leadership experience. Collaboration with cross‑functional teams and continuous optimization of workflows are key aspects of this position.
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📌 Care navigator program lead – operations & performance (México)
🏢 Novartis México
📍 México
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