Position Overview

Reporting to the Head of HR, the HR Process & Travel Manager designs, documents, audits, and continuously improves repeatable operating systems so execution is fast, consistent, and measurable. You build and maintain clear workflows, standards, templates, stage definitions, SLAs, and definitions of done, and you ensure teams follow them with minimal friction.

Travel coordination is another key element that you’ll steward. You’ll run a clean process from travel request to successful return, while applying the same process-engineering discipline used across the broader HR Ops system.

Key Responsibilities

Process Engineering & Continuous Improvement (Primary)
- Own HR Ops process improvement as a system: intake, approvals, execution, documentation, escalation, and closeout across recurring workflows (travel is one major pipeline)
- Build and maintain repeatable workflows using Lean discipline: standards, signals, measurement, and continuous improvement
- Create and keep current the process architecture: stage definitions, entry/exit criteria, RACI/ownership, SLAs,



handoffs, and “definition of done”
- Maintain and update standardized tools: SOPs, templates, checklists, scorecards, forms, and trackers so there are zero missing artifacts
- Establish a lightweight QA/audit cadence (spot checks + periodic deep reviews) to ensure steps are being followed and documentation remains clean
- Track and report basic metrics (cycle time, on-time rate, stage duration, exception/rework rate); identify bottlenecks and implement practical fixes
- Run retrospectives on exceptions and disruptions; turn “what happened” into updates to SOPs, checklists, and training
- Periodically run the process end-to-end as the requestor to test clarity, fairness, and usability; ship improvements quickly

Travel Operations
- Own the end-to-end travel workflow: intake → options → approval → booking → documentation → traveler support → closeout, with clear stage definitions, SLAs, an

📌 ?HR Process (México)
🏢 TZLA Club
📍 México