position title: associate accounts receivable

location: méxico city

responsibilities:

- collection and ar management
- responsible for managing assigned accounts; all-encompassing of collection calls, e-mail and/or correspondence in a fast-paced goal-oriented collections department.
- communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly ar balances for appropriate and timely resolution.
- maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history.
- route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
- usage of sap´s fscm tool to manage and follow up on pending ar issues (disputes, short payments, rebills, payment allocation, etc.)
- work in partnership with various internal departments such as billing, customer service, operations, sales, credit and cash application teams to resolve collection issues and to achieve common goals and objectives.
- submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
- recommend action to be taken on delinquent customer accounts.




- perform other assigned tasks and duties necessary to support the collections department.
- ensure otc process is handled accordingly to policies and procedures.

- business partnership
- create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results.
- communicate and escalate situations in a timely manner according to gbs policies and procedures.
- engage with and influence other areas involved in the otc process to resolve issues (sales / customer service / operations / legal / etc.)
- ar related reporting for management / internal customers

key qualifications:

- at least 2 years of work experience (fast rotation consuming goods preferred)
- sap experience (fscm knowledge is a plus)
- experience in latam customers is a plus
- advanced english speaker (writing/reading) is a must.
- proficiency in microsoft office applications including microsoft word, excel, and powerpoint required; ai tools usage is a plus.
- qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals.
- candidate must be able to work as a team player as well as to work independently.
- excellent written and oral communication skills, high energy, action-oriented.
- superior organization and attention to detail.

📌 Bilingual accounts receivable analyst (México)
🏢 Confidential Careers
📍 México