hiring: content moderator / trust & safety quality analyst

we are looking for an experienced content moderation / trust & safety professional to join our team and help maintain high standards of content quality, platform safety, and policy compliance.

role: content moderator / quality analyst – trust & safety

key responsibilities

- review and evaluate user-generated content (ugc) against established platform policies and guidelines.
- identify and classify policy violations, safety risks, and edge cases accurately.
- conduct quality audits and content evaluations to ensure moderation decisions meet required quality standards.
- apply policies consistently and escalate complex or high-risk cases when required.
- analyze user reports, feedback, and moderation trends to identify recurring issues.
- participate in calibration sessions and support consistency across moderation teams.
- identify trends and provide insights to improve content quality and moderation processes.
- collaborate with cross-functional teams to improve policy enforcement, workflows, and evaluation processes .
- maintain productivity and accuracy while working in a high-volume content review environment .
- support continuous improvement of content classification and quality processes.





required skills & experience

- 3+ years of experience in content moderation, trust & safety, content review, quality assurance, or a related field.
- strong understanding of content policies and policy enforcement .
- experience reviewing user-generated content at scale.
- strong ability to identify risk, policy violations, and complex/edge cases .
- experience with quality audits, calibration, or moderation quality assurance .
- strong analytical and problem-solving skills.
- excellent attention to detail and ability to make consistent decisions.
- ability to work effectively in a fast-paced, high-volume environment .
- strong written and verbal english communication skills .

preferred experience

- experience with major social media, technology, or digital platforms.
- experience in trust & safety operations .
- experience with content classification, data labeling, or search quality evaluation .
- experience analyzing moderation trends and user feedback.
- familiarity with tools such as zendesk, jira, slack , or similar platforms.
- experience working with international or remote teams.
- strong cultural and internet awareness.

📌 Senior content moderator (México)
🏢 Pyramid Consulting
📍 México