Job Description:

• Minimum 3 years relevant experience in Problem Management.

• ITIL v3 or ITIL 4 Foundation certification.

• Solid experience working with Service Now

- Building reports, dashboards, templates

• Exceptional experience in trending analysis

• Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.

• Excellent written and verbal communication skills.

• Ability to effectively communicate technical actions to a non-technical audience.

• Customer service oriented.

• Strong proficiency with Microsoft Office Suite, especially Excel and Power Point.

• Energetic and have an excellent work ethic.

• Desire and ability to quickly learn and apply new concepts

Benefits

Pantry vouchers cap 10% ($ 3,439.40)

Life Insurance

Direct Hiring, 100% payroll mode.

SGMM Family premium coverage plan

Minor Medical Expense Insurance (Reimbursable)

Savings Fund 13% (Annual Capped $107,370) 4,473.74 monthly

Extendable Insurance, Dental, Vision & Auto

Christmas bonus 30 days

Vacation bonus 15%

Permanent contract from day one

12 days of vacation in the first year, increasing by 2 as dictated by law

Extra Days Off

📌 Problem Management Specialist (México)
🏢 HCLTech
📍 México