We're Hiring: Team Leader (BPO) | C1 English Required

On-site Position

Location: Solvo General

Are you a passionate leader with a proven track record in BPO operations? Do you thrive in fast-paced environments, enjoy developing high-performing teams, and have strong client-facing skills? If so, we'd love to hear from you!

What You'll Do

✅ Lead, coach, and motivate a team to achieve operational excellence and exceed performance goals.

✅ Monitor and drive KPIs, SLAs, productivity, quality, and customer satisfaction metrics.

✅ Manage performance, attendance, and productivity while fostering a positive team culture.

✅ Handle escalations and ensure exceptional service delivery.

✅ Analyze operational data and implement continuous improvement initiatives.

✅ Serve as the primary operational point of contact for clients and stakeholders.

✅ Deliver coaching, feedback,



and development plans to strengthen team performance.

What We're Looking For

Minimum 1 year of experience as a Team Leader or Supervisor in a BPO environment.

C1 English level required (spoken and written).

Strong leadership, coaching, and people management skills.

Experience managing KPIs, SLAs, performance metrics, and reporting.

Advanced communication and problem-solving abilities.

Data-driven mindset with strong analytical skills.

Ability to work in a fast-paced, results-oriented environment.

Ready to take the next step in your leadership career? Apply now and become part of the Solvo family!

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📌 Team Leader Call Center (México)
🏢 SOLVO GLOBAL
📍 México