AgileEngine is an Inc.

5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.

We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a DevOps / Site Reliability Engineer to maintain operational resilience and 24/7 stability for a multi-cloud enterprise security program, serving as Incident Commander on major and critical incidents while also owning IaC, CI/CD pipelines, and CSPM telemetry.

You will drive major-incident calls, own post-incident remediation follow-through, draft stakeholder communications, and develop divisional incident-management playbooks alongside multi-cloud security guardrails using Terraform and Wiz.

The role requires 5+ years of SRE experience with hands-on incident command in a 24/7 financial services environment.

WHAT YOU WILL DO - Scale and maintain the ability to drive operational stability across multi-cloud environments (Azure, AWS, GCP).

- Engineer unified security policies and configuration baselines using IaC (Terraform) to prevent misconfigurations.

- Design, maintain, and optimize enterprise CI/CD pipelines to support continuous ASPM ingestion and deployment.

- Act on continuous monitoring alerts, utilizing Cloud Security Posture Management (CSPM) tools like Wiz to secure workloads.

- Serve as Incident Commander on major and critical incidents running the bridge, directing technical workstreams, making time-critical decisions, and coordinating cross-functional responders under pressure.

- Own the post-incident loop track remediation items to closure, hold owning teams accountable to timelines, and drive systemic fixes and preventative actions across groups.

- Draft and send clear, accurate,



audience-appropriate incident notifications and status updates to technical teams, management, and stakeholders throughout the incident lifecycle.

- Develop, maintain, and socialize divisional / group-level incident-management playbooks, runbooks, and escalation procedures that standardize response and reduce time-to-resolution.

MUST HAVES - 5+ years of experience.

- In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles.

- Strong practical experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting.

- Senior-level, hands-on incident-command experience driving major/critical incident calls to resolution in a 24x7 production environment.

- Proven track record of remediation follow-up coordinating with teams and holding owners accountable until issues are fully closed.

- Demonstrated skill drafting and issuing incident notification communications to both technical and executive audiences.

- Direct experience authoring divisional/group incident-management playbooks and escalation procedures.

- Fully autonomous.

- Drives the architecture of complex automated runbooks and mentors Middle-level SREs. - Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms, ideally Wiz.

- Prior experience building platforms subject to strict financial compliance standards (PCI-DSS, SOC2).

- Upper-intermediate English level.

NICE TO HAVES - PagerDuty hands-on experience with on-call scheduling, alert routing, and incident orchestration.

- ServiceNow familiarity with incident, problem,



and change management workflows and reporting.

PERKS AND BENEFITS - Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget - Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews - Flexibility: work 100% remotely with versátil hours that support focus, autonomy, and a healthy work rhythm - Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands - Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized - Well-being & support: access local well-being programs and people-focused support tailored to your location

DevOps
5+ years of experience.

In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles.

Strong practical experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting.

Senior-level, hands-on incident-command experience driving major/critical incident calls to resolution in a 24x7 production environment.

Proven track record of remediation follow-up — coordinating with teams and holding owners accountable until issues are fully closed.

Demonstrated skill drafting and issuing incident notification communications to both technical and executive audiences.

Direct experience authoring divisional/group incident-management playbooks and escalation procedures Fully autonomous.

Drives the architecture of complex automated runbooks and mentors Middle-level SREs. Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms, ideally Wiz.

Prior experience building platforms subject to strict financial compliance standards (PCI-DSS, SOC2).

Required Skill Profession

Other General

📌 DevOps / Site Reliability Engineer (Monterrey)
🏢 Agileengine
📍 Monterrey