Junior Assistant Purser – Japanese Speaking

Position Summary

We are looking for a friendly, guest-focused Japanese speaking Junior Assistant Purser Japanese to join the Guest Services team onboard a five star cruise ship.

This role plays a vital part in supporting Japanese-speaking guests by delivering exceptional service, clear communication, and cultural understanding.

You’ll be a visible, welcoming presence at the Guest Services desk, resolving queries, assisting with onboard information, and ensuring a seamless guest experience in both Japanese and English.

This is a fantastic opportunity for someone with strong hospitality experience, bilingual communication skills, and a passion for working at sea.

Key Responsibilities

- Provide friendly and professional assistance to Japanese-speaking passengers and support the wider Guest Services team.

- Hold visible Guest Services desk hours to answer general inquiries and socialize with passengers.

- Resolve guest complaints empathetically and follow up personally to ensure satisfaction.





- Translate documents and assist in communication between departments and Japanese-speaking guests.

- Maintain accurate documentation in the Passenger in Focus system and keep supervisors informed.

- Represent the company’s core values with professionalism, cultural sensitivity, and service excellence.

Essential Skills, Knowledge and Expertise

- Minimum 1 year experience in a guest-facing front desk or reception role in a 4 or 5-star hotel, resort, or cruise ship.

- Fluent in Japanese and English (spoken and written).

- Proficient in MS Office, Outlook, and standard online tools.

- Friendly and caring communicator with a proactive service mindset.

- Able to adapt to a multicultural environment and remain calm under pressure.

- Graduate of a hotel or business school (preferred).

Contract Details

- 6:2 (Rolling contracts of 6 consecutive months onboard the ship, followed by 2 months of vacation).

- Shared cabin accommodation

Required Skill Profession

Entertainment Attendants And Related Workers

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