CategoryAligned ResponsibilitiesIn-Depth Business AnalysisAnalyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities.

Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.Solution Evaluation and BenchmarkingEvaluate workflow effectiveness using field feedback and operational insights; benchmark existing processes to identify improvements such as call deflection, automation, and enhanced customer experience.Technical Documentation and ArticulationDevelop and maintain comprehensive documentation including workflow designs, configuration details, methods & procedures (M&Ps;), decision logic, and process flows to ensure clarity, consistency, and standardization.Product Research and AnalysisResearch and assess new tools, troubleshooting approaches, and workflow capabilities to support digital care and telecom operations,



incorporating innovative methods and technologies into workflow design.Implementation Support and MaintenanceCollaborate with developers, product owners, and UX teams to implement workflows; support testing, validation, and deployment.

Continuously update workflows based on stakeholder feedback and operational changes to ensure stability and performance post-implementation.

Job Level : 5A (Should be good fit for “Sr. Consultant” Role)Rate: $70.

This project is Fixed price to clientStart date: 13-Jul-End date: 31-Dec- (As per current contract/sow end date with client, but contract is expected to extend in ) EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill Profession

Computer Occupations

📌 Technical Business Analyst (Guadalajara)
🏢 Infosys Mexico
📍 Guadalajara