SRR Group in Mexico is seeking a Call Center Agent to handle inbound towing and roadside assistance requests. You will assess customer needs, gather accurate details, and coordinate with dispatch to ensure prompt service. The role requires empathy, calm under pressure, and strong communication in English and Spanish. Responsibilities include documenting interactions, providing service options and ETA, and achieving KPIs such as call quality and conversion rates.
📌 Bilingual roadside & towing support agent - 24/7 dispatch (Ecatepec de Morelos)
🏢 SRR Group
📍 Ecatepec de Morelos
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