Scotts Miracle-Gro is seeking an IT Service Desk Agent II to deliver frontline technical support for end-users, troubleshoot hardware and software, and escalate complex issues as needed. You will manage incidents, log activity in Service Now, and contribute to knowledge articles to enable self-service and efficient workflows. The role emphasizes service delivery and user satisfaction in a fast-paced environment.
📌 It service desk agent ii - fast-paced tech support pro (Aguascalientes)
🏢 Scotts Miracle-Gro
📍 Aguascalientes
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