Bilingual Call Center Agent Location:
On-site
Position Overview We are looking for a
100% bilingual Call Center Agent
to join our team. This role requires constant interaction with
customers located in the United States , providing high-quality customer service and sales support over the phone. The adecuado candidate must feel confident communicating in
English on a daily basis , as all customer interactions will be conducted in English.
This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.
Key Responsibilities
Handle inbound and outbound calls with
U. S.-based customers
in
English.
Provide support regarding
claims, orders, and customer complaints.
Perform
telephone sales
and follow up on assigned customer portfolios.
Ensure achievement of
sales and service objectives.
Track and follow up on customer requests until resolution.
Coordinate with internal teams such as
sales, logistics, and technical service.




Maintain accurate records in digital platforms and systems.
Requirements
Education:
Bachelor’s Degree (required).
Language Skills:
Advanced English level (B2–C1) – Mandatory. Must be 100% bilingual; continuous communication with U. S. customers is required.
Experience:
At least 1 year of experience in customer service and/or sales processes; experience using digital platforms for buying and selling is a plus.
Technical Skills:
Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.
Availability:
Desired Skills
Excellent verbal communication skills in
English.
Strong customer service and problem-solving skills.
Sales-oriented mindset with a focus on results.
Ability to work in a fast-paced, phone-based environment.
Team player with strong organizational skills.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Administrative, and Strategy/Planning
Food & Beverages (Industries)

📌 Bilingual call center agent (Aguascalientes)
🏢 Grupo Modelo S.A. de
📍 Aguascalientes