**Overview**:Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.
**Responsibilities**:Key Activities, Accountabilities, and Results:- Non-technical customer inquiries- Customer Communication (Standby Statements, General Company Info, etc)- Regulatory requests - Trade Compliance, Product Stewardship- ISO certificates, Supplier Declarations- Technical Data Sheets/Safety Data Sheets- IMDS- Acting as a pre-sales team and qualifying leads that are handed over to the commercial team- Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N****)- Develop and maintain database for inquiries- Supports with Sustainability LCA documents- Maintains approved customers portals and approved customer questionnaires- E-Business automation requests- Responsible to prepare, track,



and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)Key Stakeholders & Deliverables:- Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support- Profit & Loss (P&L;), Legal: Ensuring compliance and alignment of communication- PS, EHS, T&I;: Ensuring aligned process and collaboration that meet customer (internal/external) requirements**Qualifications**:Critical Experiences:- Salesforce, Excel, PPT, Word, SharePoint- Customer interaction & communication- Remains calm under pressure- Experienced with preparing customer communications & project follow upCompetencies & Behaviors:- Strong communication skills- Proactive, strong service & solution orientation- Well organized- Customer focused- Prioritizing and follow up- Continuous Improvement and Learning mindset

📌 Customer Inquiry Specialist (Xico)
🏢 Celanese International
📍 Xico