**Vacante para la empresa Call Center HRBP en Mérida, Yucatán**:**Position**: Bilingual Customer Service Agent (Conversational - Advanced English)**:** Job Type**: Full-time**Location**: Remote - Mérida, Yucatán**Required Language**: Conversational-Advanced English**About the Role**:We're looking for bilingual individuals to support U.S. and Canadian customers remotely.You'll be responsible for resolving inquiries, assisting clients with professionalism, and making every interaction a positive experience.No previous experience is required.We offer **100% paid training** so you'll be fully equipped before starting.
**Key Responsibilities**:- Manage inbound calls and provide assistance in English and Spanish.
- Resolve customer inquiries clearly and efficiently.
- Record interactions in internal systems accurately.
- Ensure a positive and professional customer experience.
**Why Join Us?




**:- Legal and superior benefits package- Paid professional training- Monthly performance bonuses- Meal vouchers and savings fund- Long-term career development opportunities- Student-friendly scheduling- **Remote work setup** (must meet technical requirements)**Who We Are Looking For**:- Fluent in conversational to advanced English (B2-C1 preferred, certified if possible)- High school diploma completed (mandatory)- Minimum age: 18, with valid ID and RFC- Prior experience as interpreter or in customer service- Full-time availability with no scheduling restrictions- Internet connection of at least 20 Mbps via fiber optic- Full documentation: birth certificate, INE, proof of address, RFC, NSS, CURP, and school certificate**Our Hiring Process**:- **Quick Application** - Submit your info and book an online interview- **Language Check** - Brief English proficiency evaluation- **Training Phase** - Begin with 100% paid virtual onboarding**Nível de educación deseada**:Media Superior**Nível de experiência deseada**:Nível Inicial**Función departamental**:Atención al cliente**Industria**:Call Centers / Telemarketing**Habilidades**:- bilingual job- call center position- b2 english- customer care- servicio al cliente

📌 Bilingual Customer Service Agent Home Office (Mérida)
🏢 Call Center HRBP
📍 Mérida