Every day, General Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Develop andimplement comprehensive strategies to optimize the merchant lifecycle,including acquisition, onboarding, activation, retention, and expansion.
- Monitormerchant performance and behavior to identify signs of attrition andproactively address churn risks.
- Implementretention strategies, including targeted campaigns, loyalty programs, andpersonalized interventions, to enhance merchant loyalty and minimizeattrition.
- Analyze churnpatterns and feedback to identify root causes and implement correctiveactions to improve merchant satisfaction and retention.




- Analyzemerchant data and market trends to identify growth opportunities and developstrategic initiatives to expand market share and increase merchant lifetimevalue.
- Collaboratewith sales, marketing, product, and customer support teams to ensurealignment of merchant lifecycle initiatives with business objectives andmarket needs.
- Define keyperformance indicators (KPIs) and metrics to measure the effectiveness ofmerchant lifecycle management efforts and establish processes for trackingand reporting on performance.
- Analyzemerchant data and market trends to identify opportunities to improve themerchant experience, maximize revenue opportunities, and reduce customerchurn.
- Drive merchantengagement and satisfaction through targeted communication campaigns,personalized support, and proactive outreach initiatives.
- Communicate andshare information candidly that builds trust and enhances relationships.
- Make timely andsound decisions as company priorities change to ensure all initiatives aresuccessfully completed within implementation timelines.

📌 Lifecycle Manager (Xico)
🏢 Global Payments
📍 Xico