The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research- Conduct basic analysis and research as well as workflow management- Support an expansive array of products and services- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededQualifications:- 1-3 years of relevant experience- Experience working in a business office or operational environment- Proficient computer and math skills with a focus on complex databases and spreadsheets- Demonstrates technical and administrative expertise- Consistently demonstrates attention to detail- Demonstrated knowledge of activities, policies,



and procedures of a basic work area**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Bachillerato concluido- Experiências en atención de Quejas (deseable)- Habilidades Tecnológicas- Sobresaliente actitud- Facilidad de aprender nuevos procesos- disponibilidad de horario- EXCEL (intermedio)- Capacidad de análisis.
- Responsable y comprometido con la ejecución de su trabajo- Experiência deseable: Conocimiento de sistemas One Complaint/ ADMWIN / Platino / ONDEMAND- Autogestión- Resiliente- Trabajo en equipo**EL OBJETIVO DE LA POSICIÓN ES**:- Atender y analizar las reclamaciones del cliente- Dar atención a los folios designados- Realizar la validación de lo que el cliente requiere.
- Realizar dictámenes- Validar folios- Registro de las actividades atendidas en EXCEL- Uso de los sistemas internos del Banco para consulta- Realizar registro de casosL**A MODALIDAD Y HORARIO DE LA POSICIÓN ES**:- EDIFICIO REVOLUCIÓN ****- CAPACITACIÓN DE 3 MESES PRESENCIAL- ** HIBRIDA**:- Lunes a viernes- 9 a 18 hJob Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.
- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Analista De Atención A Quejas / (Xico)
🏢 Citigroup
📍 Xico