**Location**:CDMX, Col. Nápoles, Del.Benito Juárez**Responsibilities**:- Responsible for order processing, including receiving and confirming Purchase Orders (PO) from customers.
- Enter PO information into the SAP system and follow SAP procedures in sequence.
- Coordinate with the logistics department for shipments from local inventory or Headquarters for direct shipments from China.
- Keep customers updated on shipment status through to delivery.
- Respond to all customer inquiries and complaints, ensuring follow-up through to resolution.
- Assist with additional projects as needed.
**Knowledge and Experience**:- Bachelor's degree in Business, Logistics, or a related field.
- Minimum of 3 years in customer service, with preference for experience in the chemical industry.
- Advanced English is a must.
- SAP and Microsoft Office (especially Excel) proficiency is preferred.
- Familiarity with import and export operations, especially for chemicals.




**Other Qualifications**:- Availability to travel to the United States for training and conferences/meetings.
- Flexibility to work overtime during peak periods.
**Required Skills**:- Excellent communication skills with the ability to interact effectively at all organizational levels.
- Detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Initiative to proactively address and resolve issues.
- Strong work ethic, professionalism, and accountability.
- High sense of urgency in response to deadlines and customer demands.Tipo de puesto: Tiempo completoSueldo: $30,****** al mesBeneficios:- Protegido de vida- Vales de despensaTipo de jornada:- Turno de 8 horasIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Customer Care Specialist (Xico)
🏢 Serviap S. A. De C. V
📍 Xico