**Job Description: Customer Support Specialist****Wexpand History**:At Wexpand, we connect talent with opportunities.We help foreign companies build high-performance teams in Mexico with a modern and human approach.We believe in talent, technology, and ideas that connect people.We're looking for someone who shares those values and can translate them into compelling designs.
**About the role: The**role is responsible for managing credentials for client systems and supported platforms.This position requires technical expertise, strong troubleshooting and analytical skills, as well as effective communication, to deliver high-quality service to both internal and external customers.
**Key Responsibilities**:- Manage service requests for access credentials to client systems and platforms.
- Support internal employees and external (approved vendor personnel) customers.
- Vet service requests based on strict criteria, prerequisites, and requirements.
- Collaborate with stakeholders to ensure requests meet processing standards.
- Monitor processes, proactively identify issues, and ensure service quality.
- Ensure timely and efficient handling of service requests.
- Communicate clearly with customers regarding expectations and deliverables.




- Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
**Qualifications**:- Advanced English (C1,C2)- Bachelor's degree in computer science, Computer Information Systems, or Management Information Systems- Minimum of 2 years of relevant experience or training.
- Experience in construction, telecommunications, or engineering fields preferred.
- Equivalent combinations of education and experience will be considered.
**Soft Skills**:- Proficient in Microsoft Office Suite and project management tools.
- Familiarity with Power BI for building business solutions and generating insights.
- Understanding of project management concepts and workflow automation.
**Technical Skills**:- Ability to manage high volumes of service requests, including those impacted by system or process changes.
- Excellent written and verbal communication skills in English.
- Comfortable working in a fast-paced, deadline-driven environment.
**Schedule**:- Monday to Friday from 7am to 5pm ONSITE- $17k NetTipo de puesto: Tiempo completoSueldo: $17,****** al mesTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial

📌 Customer Support Specialist (Guadalajara)
🏢 Wexpand
📍 Guadalajara