The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.




**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PRINCIPALES FUNCIONES**:- Brindar atención vía telefónica a clientes internos (ejecutivos de sucursal) y clientes internos.
- Realizar consultas específicas en productos Pyme personas físicas.
**REQUERIMIENTOS**:- 2 años en experiência atención a cliente vía telefónica.
- Conocimiento en producto Pyme.
- Disponibilidad de horario (lunes a domingo, con ventana de atención de 8am a 9pm).
- Excel- Básico, Intermedio.
- Atención a cliente.
- Escucha activa.
- Gusto por la lectura.
- Aprendizaje autodidacta.
- Amabilidad en el servicio- Resolutivo (a)- Adaptabilidad al cambio- Técnicas de autoestudio**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex: Analista De Atención TelefónicaEstado De Mexico (Metepec)
🏢 Citi
📍 Metepec