**JOB OVERVIEW****Please note**:you must have at least 5+ years of experience in ServiceNow implementation and data migration to be considered for this role.
**JOB RESPONSIBILITY**- Conduct detailed assessments of the existing Easy Vista environment (data structure, custom workflows, automations, SLAs, integration touchpoints), to develop a structured migration strategy.
- Define field‐level mappings, transformation rules, and migration scope — deciding what to bring over, archive, or redesign based on business value and ServiceNow best practices.
- Move historical data (open & archived tickets, users, groups, attachments) using ServiceNow Import Sets, Transform Maps, MID Server, or API‐based tools — balancing data volume, performance, and relevance.
- Translate outdated Easy Vista automations (e.g. routing, approvals, KB triggers) into equivalent or better ServiceNow workflows, Flow Designer/Integration Hub flows, and Service Portal functionalities.
- Collaborate with stakeholders through mapping workshops, impact analysis sessions, UAT facilitation, and governance board participation — aligning ITIL‐based process modernization to new platform capabilities.
- Configure and customize (mínimally) ServiceNow modules such as Incident, Problem, Change, Service Catalog, attachments, SLA, CMDB references — following ITIL/ServiceNow OOTB best practices to minimize upgrade burden.
- Document technical architecture: data mapping documents, transformation specs, legacy vs target workflows, borderline cases, high‐risk tickets, and exceptions.
- Deliver migration platform in phased deployment waves (e.g. open cases first, then closed/archive data), monitor environment performance, and refine validation scripts or dashboards post‐migration.
- Provide knowledge transfer and define ongoing support strategy: runbooks, post‐go‐live cleanup plans, health checks, retention archiving.




**EXPERIENCE**- 5+ years in ServiceNow implementation and data migration, particularly using Import Sets, Transform Maps, MID Server, and scripting (JavaScript/Glide API).
ServiceNow- 3+ years working with Easy Vista Service Manager (or equivalent ITSM tools like Cherwell, Ivanti) — including configuration of Incident, Problem, Change, Asset, and Service Catalog modules.
- Proven track record of migrating legacy ITSM data into ServiceNow (minimum 50,000 ticket records) with zero overlap, strong data cleanup, performance tuning, and governance.
- Solid grasp of ITIL‐based processes — you can effectively lead process workshops, re‐engineer workflows, and translate them into a rational ServiceNow configuration.
- Experience with at least one ServiceNow module implementation for SLAs, CMDB, Service Catalog, or Change/Incident management.
- Demonstrated ability to engage business stakeholders—translate legacy ticketing schemas to new capability while managing expectations and data scope.
- Excellent verbal and written English communication skills- Excellent communication and teamwork skills.
- Initiative and drive to do great things**ABOUT THE COMPANY/BENEFITS**Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world.Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more.The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.
**Location**: Work From Home 100% of the time, or come in to one of our integral offices.Up to you.
**Great colleagues and an upbeat work environment**:You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.
**Benefits**: You'll get a generous vacation schedule, Brand New Laptop, and other goodies.
**_If this sounds like you, we'd love to hear from you!
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📌 Servicenow Administrator (México)
🏢 Plan A Technologies
📍 México