Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team).
Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.Involves management responsibility for a team of people or a specific location(s) within the business.Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.Management responsibilities include disciplinary action up to and including dismissal.Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, ProjectManagement Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.MAESTRO certification required.Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience.Previous management or supervisory experience in a service environment strongly preferred.
**Indicaciones para postulación interna al boletín**Si estás interesado en aplicar, por favor **sube un solo archivo en formato PDF** que contenga los siguientes documentos:1.**Currículum actualizado**2.**Carta de intención**3.**Imagen del resultado vigente del examen TOEIC**, **con un puntaje mínimo de 750** puntos**- Nota:



La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación._Este archivo debe ser cargado en el sistema **Workday**, en el campo correspondiente al **currículum**.
**Importante**: Con fundamento en la política 4-15 de Ocasión de Carrera del Manual de Gente de LAC: _"El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta_._"_️ **Vigencia del boletín**: del **8** al 14 de julio de ******FedEx is widely acknowledged as a world-class company.We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.FedEx is consistently named among the World's most valuable and admired brands.Some of our recent awards include:- **** Fortune's World Most Admired Companies (14th)- **** Fortune's Best Places to Work (15th)- **** Forbes's One of the "Best Employers for Diversity"- **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)- **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years- **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible- **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- **** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm872: Manager Dedicated Customer Care (Cuautitlán)
🏢 Fedex LAC
📍 Cuautitlán