The Payroll Services Specialist is responsible for delivering high-quality payroll services across North America, with a strong focus on employee experience and compliance.This role manages employee-facing processes in Mexico, including payroll portals and benefits, while supporting payroll operations in the U.S. and Canada for Direct Deposit, Tax Elections, Time & Attendance systems, and union reporting.The specialist also contributes to process improvement initiatives, innovation projects, and the integration of new technologies, including AI, to enhance efficiency and service quality.
**Key Responsibilities**- Administer employee payroll services in Mexico, including management of payroll receipt portals and meal voucher processes.
- Collaborate with HR Advisors to improve service delivery for employees.
- Ensure precise and timely processing of payroll benefits and employee requests.
- Support payroll operations for the U.S. and Canada, including Direct Deposit setup, Tax Elections (federal and state), and union reporting requirements.
- Utilize Time & Attendance systems (NxGen, Kronos) to maintain accurate data for payroll processing.
- Prepare and distribute regional payroll reports and analytics for North America.
- Conduct SOX Audit procedures for North America.
- Maintain thorough documentation for compliance and auditing.
- Offer guidance to employees and internal stakeholders, ensuring Service Level Agreement adherence and consistent service quality.




- Identify operational gaps and suggest process improvements to support employee experience and efficiency.
- Participate in regional projects such as system upgrades, automation initiatives, and AI-based solutions.
- Coordinate with HR, Finance, and other corporate teams to ensure regulatory alignment and compliance.
- Provide support for additional payroll-related projects and programs as required.
**Position Requirements**- Bachelor's degree in business or human resources related.
- 2 years of experience in payroll services or HR operations, preferably in a regional or multi-country scope.
- ** Specialized Knowledge**: Knowledge of payroll processes and compliance requirements in Mexico, U.S., and Canada.
- ** Skills**:Knowledge of Microsoft Office and proficient usage of Microsoft Excel.Desirable experience in Artificial Intelligence appliances.Strong customer service communication and mathematical skills, capable of understanding and creating formulas in Excel.
- Good organizational skills.Proven ability to work with a high degree of accuracy and attention to detail.Ability to communicate mistakes openly and timely, maintaining ownership on the issue resolution and prevention.Capable of working with others in a professional and approachable manner.Maturity to accept changes in overall process, as per the organization needs.
- ** Languages**:Advanced English for business communication (written and verbal).

📌 Payroll Services Specialist (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García