**Career Area**:Technology, Digital and Data**Your Work Shapes the World at Caterpillar Inc.
**When you join Caterpillar, you're joining a general team who cares not just about the work we do - but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.
**Nature and Scope**Works with individual business customers, business groups and IT team members to evaluate and resolve day-to-day issues and support small to medium business and IT projects with hardware and software.Has a intermediate understanding of technical processes, environments, problems and solutions as they relate to the facilities day-to-day operations.
**Principal Accountabilities**- Installing Hardware such us Computers, Peripheral Equipment, Monitors, Keyboards, Printers, Disk Drives, Scanners, Mouse, Phones, etc. for Specific Users.
- Installing Software Packages such as Operating Systems, Microsoft products, Engineering, Design, CNC, manufacturing software, Administrative and other Software, on Specific Computers.
- Provide advanced Technical Assistance to end clients- Assist with preventative maintenance within specified guidelines and procedures- Responds to User inquiries concerning System Operations and troubleshoots Hardware, Software and Operator problems.Through Solar-CAT and Turbotec tickets incidents administrative tool- Execute hardware retirement and scrap process for IT hardware- Ensure IT devices meet Corporate Security Standards- Manage software and OS patch remediation- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation- Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment,



and training manuals- Provide guidance and explain policies and procedures to end-users- Assist and interact with hardware, software and services vendors- Assist clients with the better option to saving cost- Assist with Assessments and LTA task and activities related to Cybersecurity and request.
**Skill Descriptors**Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
**Minimum Qualifications**Degree or equivalent experience desired.
- High School Diploma/GED or 2-year degree, or 2+ years of relevant work experience.
- Excellent verbal/written communication skills, including an ability to effectively communicate with non-technical end users and technical colleagues.
- Analytical and creative problem-solving skills.
- Ability to multitask.
- Ability to work independently with minimum supervision.
**Posting Dates**:January 20, **** - January 30, ****Caterpillar is an Equal Opportunity Employer.Qualified applicants of any age are encouraged to applyNot ready to apply?
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