Are you passionate about helping others and making a meaningful impact?
At **SARCHENTU**, we go beyond.We are committed to transforming lives, building futures, and supporting each person with empathy, respect, and understanding.We're looking for dedicated individuals to join our team!
At SARCHENTU, every team member plays a key role in helping our clients find hope and a better future.If you're motivated to make a real difference, explore this opportunity and become part of a team driven by a mission that truly changes lives.
**Here are some important details about the position**:**Work Schedule: Monday thru Friday and 2 Saturdays per month****Rest Days: 2 Saturdays and Sundays****Time: 12 PM-8 PM****Location**: CDMX**Schedule**: Full-time**Modality**: On-site**Requirement**: Bilingual (English/Spanish)**Position Objective**:Provide comprehensive and professional service to both potential and current clients by efficiently managing appointments, inquiries, and administrative processes.The goal is to ensure a positive client experience, strengthen the relationship with the organization, and contribute to achieving operational objectives through clear communication, timely case management, accurate billing, and compliance with internal policies.
**Responsibilities**:- Coordinate and attend client appointments to provide information about our services.
- Manage inbound and outbound calls, resolving inquiries promptly and professionally.




- Offer service packages and support clients in selecting the most suitable option.
- Generate invoices and process payments.
- Escalate cases according to established guidelines.
- Properly record and file client information and documentation.
- Comply with internal policies and ensure high standards of customer service.
**Requirements and Skills**:- Bachelor's degree preferred.
- Minimum of 1 year of experience in customer service and negotiation.
- Strong time management and multitasking abilities.
- Excellent verbal and written communication skills.
- Proven ability to work collaboratively and professionally with individuals at all levels of the organization.
- Ability to maintain confidentiality and handle sensitive client information with discretion.
- Bilingual (English/Spanish).
- Experience managing inbound and outbound calls, assisting clients, and providing accurate information.Tipo de puesto: Tiempo completoSueldo: $15,****** - $16,****** al mesBeneficios:- Seguro de gastos médicos mayores- Protegido de vida- Vales de despensaPregunta(s) de postulación:- Esta posicion requiere trabajar en DOMINGO con descanso en JUEVES y SABADOS.Esta usted de acuerdo?
- Te encuentras en la Ciudad de Mexico?
Experiência:- Atencion al Cliente Telefonico: 3 años (Obligatorio)Idioma:- Ingles Avanzado?
(Obligatorio)Lugar de trabajo: Empleo presencial

📌 Onsite Bilingual Customer Service Agent (12 Pm-8 Pm): Lunes A Viernes Y 2 Sabados Al Mes (Xico)
🏢 Sarchentu
📍 Xico