Customer Service Supervisor (Back Office)Job DescriptionEmployee Recognition & RewardsPerformance Bonus, IncentivesGovernment Mandated BenefitsInsurance Health & WellnessHMOCOMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.POSITION: Customer Service SupervisorINDUSTRY: Logistic CompanyWORK SCHEDULE: Monday to FridaySALARY: Php25,000-Php35,000BenefitsHMO13th Month PayJob RequirementsBachelor's degree holderWith at least 1 to 2 years' experience in back-office customer service operationsAmendable to work on siteAmendable to attend face to face interviewCan start as soon as possibleJob ResponsibilitiesSupervises daily back-office customer service operations, handling client inquiries via email and phoneEnsures timely, accurate,



and professional responses to customer inquiries, requests.Coaches, trains, and supports customer service representatives to improve performance and service qualityPrepares reports on inquiry volumes, resolution times, customer feedback, and team performanceActs as the primary point of contact for escalated back-office customer concernsIf the position requires you to work overseas, please be vigilant and beware of fraud.If you encounter an employer who has the following actions during your job search, please report it immediatelywithholds your ID,requires you to provide a guarantee or collects property,forces you to invest or raise funds,collects illicit benefits,or other illegal situations.
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📌 Customer Service Supervisor (Back Office) (Veracruz)
🏢 J-K Network Services
📍 Veracruz