Senior Technical Recruiter specializing in End to End RecruitmentsProvide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SMECreate, maintain, and update golden images for various user groups, including application packaging, patching, and configurationValidate and troubleshoot application functionality within VDI sessions in partnership with application ownersCreate and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurationsPerform root cause analysis for recurring issues and implement permanent fixesMaintain user entitlement mappings and access to appropriate VDI poolsMonitor system health and generate reports on performance, usage, and capacityTest and implement updates, patches, and version upgrades to Horizon components and base imagesCollaborate with the Infrastructure team on escalations related to networking, storage, or host-level issuesDocument standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebaseCoordinate UAT testing for new images or configurations with business stakeholdersParticipate in change management and implementation planning for VDI-related initiativesSupport onboarding and training for new users accessing the VDI environmentQualificationsPreferred Certification(s):



VMware Certified Professional – Desktop and Mobility (VCP-DTM)7+ years in IT support roles with at least 3 years supporting VDI SME environmentsExperience supporting VMware Horizon View (7.X or 8.X), including Connection Server, Composer, and AgentExperience with Windows desktop OS (Windows *****), Active Directory, and group policiesProficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting3+ years supporting end‐user computing or VDI in enterprise environmentsDeep experience creating and maintaining golden images including app installs, optimizations, and Windows updatesExperience deploying and managing desktop pools, including automated, linked clone, or instant clone poolsWorking knowledge of FSLogix, profile redirection, and user data managementExperience integrating VDI with multi‐factor authentication, antivirus, and DLP toolsFamiliarity with Jira or similar ticketing and ITSM platformsExperience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDIKnowledge of monitoring tools (e.G., Horizon Help Desk Tool, vRealize Operations, ControlUp)Certifications such as VMware VCP‐DTM, ITIL Foundation, or CompTIA A+ are highly desirableSkills & CompetenciesStrong analytical and problem‐solving skillsExcellent communication and documentation abilitiesAbility to work independently and in a team environmentGood understanding of end‐user computing and VDI conceptsProficient in troubleshooting enterprise desktop environmentsSeniority levelMid‐Senior levelEmployment typeFull‐timeJob functionConsultingIT Services and IT Consulting#J-*****-Ljbffr

📌 Vmware Administrator (Jalisco)
🏢 Pyramid Consulting
📍 Jalisco