We are looking for Customer Service Representatives (CSR) to support our operations.
This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.Key ResponsibilitiesHandle inbound and/or outbound customer interactions via phone and/or digital channelsResolve customer inquiries, issues, and service requests efficientlyProvide accurate information regarding AT&T; products and servicesMaintain high customer satisfaction through professional communicationFollow established processes and compliance guidelinesMeet KPIs such as productivity, quality, and customer experience metricsRequirements6 months to 3 years of experience in Customer Service.English Advanced level.High School graduated.Professional customer service skills:



solution mindset, helping nature, passion for the customer and customer experience.Fair written and verbal communication skills.Critical thinking and logical thinking.Ability to multitask and work under pressure.Thinks outside of the box.Demonstrated ability to be a fast learner and diligent worker.Problem solving abilities.Type of workOn-site.
Internal - General UseSchedule: Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).
What we offerLife insuranceMajor medical insuranceDental and vision plan30 days Christmas BonusFood Vouchers#J-*****-Ljbffr

📌 Customer Service Representatives (Jalisco)
🏢 Turtle Trax
📍 Jalisco