Job SummaryPosition: Collection Analyst LATAMLocation: GuadalajaraWorkplace Type: HybridResponsibilitiesPerform timely and effective collection of past due accounts to reduce DSO and support cash flow objectivesProcess, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open itemsInvestigate and resolve payment discrepancies, including overpayments, short payments, and deductionsReconcile customer accounts and ensure integrity of accounts receivable recordsCommunicate with customers to follow up on payments and resolve disputes professionallyCollaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issuesMonitor collections performance and escalate significant delinquencies or risks when necessaryMaintain accurate documentation, notes, and customer account recordsSupport invoice delivery, customer portals, and exception handling processesParticipate in process improvement initiatives and support special projectsQualificationsBachelor's degree in Business, Accounting, Finance, or related field1 to 5 years of experience in collections, accounts receivable, cash application, or similar areasUnderstanding of A/R and collections processesAdvanced Portuguese (mandatory) and advanced English proficiencyProficiency in Microsoft Office,



especially ExcelExperience with SAP or other ERP systems preferredAbility to manage multiple priorities and work independentlyDesired AttributesStrong communicator with good customer service and collaboration skillsOrganized and detail‐oriented with strong follow‐upTeam player with ability to work in a fast‐paced environmentProactive with willingness to learn and growAble to manage multiple tasks and prioritiesProblem‐solver with a practical and hands‐on approachNice to HaveExperience managing multinational or large‐volume accountsExperience with deduction management and dispute resolutionFamiliarity with customer portals and shared services environmentsExposure to LATAM markets and cross‐cultural collaborationBenefitsTotal Rewards Package – Competitive salary and performance‐based payComprehensive Benefits & Wellness Support – Health, long‐term savings, and resources for your physical, mental, and emotional well‐beingCareer Growth – Learning, training, and development opportunities, including tuition reimbursementEmployee Recognition Program – A culture of real‐time appreciation with personalized recognition rewards globallyEmployee Discount Program – Provides exclusive discounts on everyday products, services, and travelAdditional InformationIngredion uses AI‐enabled tools to support parts of the recruitment process, including resume screening and interview scheduling.
All AI‐assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.Relocation Available: No#J-*****-Ljbffr

📌 Collection Analyst Latam (Portuguese Speaker) (Jalisco)
🏢 Ingredion
📍 Jalisco