Concordis a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service.
With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.
About RoleThe Auto Collections Account Representative is responsible for managing delinquent auto loan accounts—from initial contact through repossession.
This role combines inbound and outbound calling with strategic account management, requiring strong negotiation skills, regulatory knowledge, and the ability to balance customer service with firm collection objectives.
Account Representatives work accounts from prepayment contact phase through pre-legal status, making business decisions that directly impact recovery rates and company profitability.
Generate and conduct outbound collection calls to delinquent customers; receive and professionally handle inbound customer inquiries
ResponsibilitiesVerify and update customer account information, ensuring accuracy in all system records
Confirm account details with customers and investigate reasons for delinquency
Educate customers on the importance of timely payments and consequences of continued default
Negotiate and arrange payment plans that satisfy company objectives while remaining compliant with regulations
Process payments accurately and document all transactions and customer interactions in the system
Make sound business decisions quickly regarding account action (payment arrangement, settlement, referral for legal action)
Document comprehensive call notes, account actions, and collection strategies to support account continuity




Maintain and exceed quantitative collection goals (recovery amounts, accounts closed, collection rates) while upholding quality standards
Perform skip tracing on accounts using assigned tools to locate customers and verify contact information
Identify and refer non-compliant and potentially uncollectible accounts for repossession or litigation
Prepare account files for legal action in accordance with corporate policies, including documentation of collection efforts and FDCPA compliance
Reconcile payment misapplications, investigate disputes, and resolve discrepancies
Maintain professional demeanor when handling irate or hostile customers, successfully defusing tension while remaining firm on collection objectives
Comply with all FDCPA regulations and applicable state collection laws in all customer communications and account actions
Minimum 2 years of relevant collections experience, preferably in auto lending/auto collections
High school diploma or equivalent (GED)
Thorough understanding of the Fair Debt Collection Practices Act (FDCPA) and applicable state collection laws
Proven ability to work independently and collaboratively within a team environment
Strong negotiation and objection-handling skills with proven track record of closing accounts and securing commitments
Exceptional communication skills across all customer service levels (customers, peers, management)
Demonstrated ability to make sound business decisions quickly and effectively under pressure
Ability to handle difficult customer interactions with professionalism and emotional control
Strong detail orientation and follow-up diligence; ability to track multiple accounts simultaneously
Basic skip tracing skills and familiarity with skip trace databases and tools
Reliability and strong work ethic; willingness to work evenings and weekends as needed
Proficiency with computer systems, databases, and phone systems
Ability to meet and exceed quantitative and qualitat
Food Vouchers
Internet Bonus
Medical Insurance
Life Insurance
Dental Insurance

📌 Auto Collections Account Representative (Nezahualcóyotl)
🏢 Concord Servicing
📍 Nezahualcóyotl