We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support.
This includes non-technical and technical assistance to each customer.
The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience.
This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.ResponsibilitiesHandling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.QualificationsAnalytical and critical thinkingStrong oral and written communication abilities.Advanced English LevelTeamwork orientedStrong attention to detailSkilled in multi-tasking; including the ability to be versátil and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeQuiet and distraction-free environment to workProblem-solvingPossess self-motivation to achieve and exceed goalsImmediate availability preferred.BenefitsOpportunity within a company with a solid track record of performanceA role that offers a breadth of learning opportunitiesFlexible working optionsJob DetailsFull TimeJob EngagementContractUSD 9,********,800 pa

📌 Customer Service Agent Remote Panama, Mexico, Suriname (Xico)
🏢 Classifieds24
📍 Xico