About the Role
We are looking for anIT Operations Helpdesk Supportprofessional to providetechnical assistance, troubleshoot IT issues, and support our internal teamin resolving operational challenges.
You will be the first point of contact fortechnical support, system administration, and IT infrastructure maintenance , ensuring that our teams operate efficiently.Key ResponsibilitiesProvide first-line technical supportto employees, resolving IT-related issues efficiently.Troubleshoot hardware, software, and network-related problems , ensuring minimal disruption to operations.Manage IT assets , including software licenses, VPN access, and cloud-based services.Monitor system performanceand escalate issues as needed.Ensure security complianceby enforcing IT policies, access controls, and best practices.Support onboarding and offboarding processes ,



ensuring employees have the necessary IT tools and permissions.Document and update IT procedures , ensuring efficient troubleshooting and issue resolution.RequirementsProven experience in IT support or Help Desk roles(2+ years preferred).
Strong knowledge ofWindows, mac OS, and Linux operating systems.Experience managingcloud-based IT environments(Google Workspace, AWS, Azure, or similar).
Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).
Familiarity withticketing systems and IT support best practices.Excellent troubleshooting and problem-solving skills.Strong communication skills inEnglish(Intermediate) andSpanish.Experience supporting on-site teamsis a plus.

📌 It Operations Helpdesk Support (Qro) (Baja California)
🏢 Ulfix
📍 Baja California