Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client's guidelines to resolve customer's need.Scope client line of business assigned.Responsibilities- Assist on maintaining General Security Policies by informing any inappropriate activity- Manage customer's interactions in accordance to client's guidelines- Follow coaching provided by support personnel- Manage customer's interaction to accomplish objective in conjunction with the performance assessment plan.
- Reach key performance indicators established by the client- Read, understand and validate client weekly updates- Read and acknowledge all the CCMS communicationsQualifications- Technical Skills: Basic computer skills- Basic usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint)- Skills according to line of business defined in client's SOW- Languages required by client- Competencies and Specific Skills- Adaptability- Customer Orientation- Teamwork- Communication- Initiative- Customer Learning Abilities- Energy- Analytical Thinking- Productivity#J-*****-Ljbffr

📌 Toreo Mxd - Agente Telefónico (Tejupilco de Hidalgo)
🏢 Teleperformance
📍 Tejupilco de Hidalgo