Customer Service Representative – ConfieJoin the Coolest Call Center!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona.
Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Legal BenefitsIMSS
AFORE
Infonavit
Vacations in accordance with the law
Vacation Premium (25%)
Christmas Bonus (Aguinaldo)
Profit Sharing (PTU)
Paid Leave (Maternity and Paternity)
Additional BenefitsWeekly Pay
Savings Fund (2.5%)
Paid Leave for marriage and loss of immediate family members
Minor Medical Insurance
Life Insurance (Coverage up to MXN 250,000)
Balance Days (Additional paid days off)
Creditas (Payroll-deducted loans)
Trip Beat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional BenefitsDental Insurance
Employees' Mortuary Fund
Family Mortuary Fund
Savings Account




OPL by AON – Car and motorcycle insurance for employees and extended family members
RequirementsEnglish proficiency at B2 level or higher
Strong communication and active-listening skills Basic computer skills
At least 1+ year of call center experience (Must)
Customer service experience
You must be available to work full-time.
ResponsibilitiesIncoming/outgoing calls, providing accurate and helpful information
Supports customers with inquiries, account questions, and general assistance
Troubleshoots basic issues and escalates complex cases when necessary
Delivers a positive and empathetic customer experience
Document interactions clearly and efficiently
Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!

📌 Customer Service Representative (Nezahualcóyotl)
🏢 Confie
📍 Nezahualcóyotl