TCS is looking forDesktop Support Specialist
(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey; it will be requested to attend office at least 3 days per week)
Required Skills (minimum 3 years of experience):
English spoken advanced (mandatory)
Proficient with mobile OS platforms and experience with mac OS and Windows OS as well as access and authentication solutions, and Service Now platform
Must have knowledge of installing, configuring, and maintaining OS (Such as Windows *****, mac OS).
This includes applying updates, managing user accounts and resolving OS related problems.
Must have knowledge of setting up & troubleshooting network connections, both wired & wireless, to ensure users can access resources like internet, share drives & printers.
Implementing and enforcing security protocols such as antivirus software, VPN and access controls to protect user systems from threats.
Assisting users remotely via phone, email or remote desktop tools such as Team Viewer to resolve issues without being physically present.
Provide basic training to users on IT best practices, software usage, self-help troubleshooting techniques.
Should collaborate with other IT Teams such as System admins, Network Admins,



and security admins to address more complex problems or to implement system-wide changes.
Assisting with data backup and recovery processes to ensure user data is protected and can be restored in case of system failure.
Tools and Applications Knowledge required:
Windows 10 & 11
Intune based Device enrollment and management.
Printers and Microsoft Office applications.
Network Drive Troubleshooting.
Remote Desktop Tools such as Team Viewer.
Power Shell and command line tool knowledge.
We are offering:
Direct contract
Benefits of law and above
Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.
We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
Seniority levelAssociate
Employment typeFull-time
Job functionEngineering and Information Technology
Industries: IT Services and IT Consulting

📌 Desktop Support Specialist (Guadalajara)
🏢 Tata Consultancy Services
📍 Guadalajara