Serves as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues.
- Develop customers’ relationships to address minor issues quickly, to develop greater familiarity with accounts
- Support selling administrative activities such as marketing materials distribution and arranging client meetings
- Support obtaining signed contracts, order forms from customers and trials management
- Support customers with complaints about administrative issues, working closely with internal stakeholders to resolve - Compile sales reports to be used in sales meetings - First line support for process and system queries, monitor on an ongoing basis and implement solutions for recurring issues that arise.
- Gather account history and market data as requested
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📌 Sales Support Coordinator (Ciudad de México)
🏢 Thomson Reuters
📍 Ciudad de México