Reporting to the Sales Manager, this person will be responsible for the implementation of training strategies, plans, and processes to support organizational goals.
**Responsibilities**:
- New hire training and Uptraining
- Prepare/Improve Training/Nesting curriculum
- Prepare training materials and keep them updated
- Deliver Training and Uptrainings for new hires and current employees
- Develop quality agents that can perform on their own
- Handle nesting team and accountable for their performance
- Provide floor support to designated area of agents with call handling to new or struggling agents during Nesting
**Requirements**:
- Solid BPO/call center **training** experience
- Experience in remote work and digital tools (CRM, Google, Dialer, etc.)
- Medium to high technology skills
- Equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)
**We offer**:
- Weekly base pay
- Performance bonus
- Monday to Friday schedule
- Benefits since day one
- Permanent work from home arrangement
- Growth opportunities
**Salary**: $24,700.00 - $30,000.00 per month
**Experience**:
- Training: 2 years (required)
**Language**:
- English (required)

📌 Bpo Trainer (Monterrey)
🏢 Tj Bpo
📍 Monterrey